Crest FAQs

Search through commonly asked questions on everything from how to safely whiten teeth, how to care for braces, and even where to go to try Crest products for yourself.

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At Crest White Smile, we want you to have an amazing teeth whitening experience. If you are unsatisfied with your purchase or if you experience a product defect, you may return the product and receive your money-back according to the store policy. Note: there is one return per household based on satisfaction. All returns based on defect, order issue or back order will always be honored.
If you are not satisfied with your results, we provide a 60-Day Satisfaction Guarantee and will issue a refund within 60 days of purchase. You can call 1-800-208-0169, which is also provided on the back of all Crest 3DWhitestrips packaging, for more information.
Crest White Smile orders can only be shipped to addresses within the contiguous 48 states of the United States of America or the District of Columbia. We also can accept payment from U.S. billing addresses only. We’re sorry for any inconvenience.