Crest FAQs
Search through commonly asked questions on everything from how to safely whiten teeth, how to care for braces, and even where to go to try Crest products for yourself.
Online Store Closure
Where Can I Get Crest Products?
As of June 6th, 2024, Crest products will no longer be available for purchase directly from Crest.com. However, you can keep your smile healthy and bright with Crest products available from your favorite retailers. Shop now and order before June 6th to get your favorites directly from Crest.com.
Why Can I No Longer Order from Crest.com?
The Crest website is transitioning from an e-commerce site to your go-to source on the latest product updates, where to find Crest favorites, and in-depth oral care tips and education to help keep your smile healthy.
What’s Happening to My Subscription?
As of June 6th, 2024, Crest subscriptions will be automatically cancelled. If you have a Crest 3DWhitestrips subscription, you will no longer be charged nor receive any orders in the future. No further action is required.
What about My Pending Orders and Returns?
As we transition from an online shop, we will continue to accommodate all orders placed on or prior to June 6th, 2024. Our 60-Day Satisfaction Guarantee offers refunds within 60 days of purchase. If you receive a damaged or defective item from us, or the wrong item is shipped to you, a replacement or refund may be issued within 30 days of purchase. Learn more about our return policy here.
Will I Still Be Able to Use My Account?
After June 6th, 2024, user accounts that are registered with Crest.com will continue to have access to certain services for a set amount of time moving forward. These include tracking information, order history, product updates, and recommendations. User accounts will no longer hold any payment information provided or offer online ordering.