Crest FAQs
Search through commonly asked questions on everything from how to safely whiten teeth, how to care for braces, and even where to go to try Crest products for yourself.
Crest Money Back Guarantee
What is the return policy and Money-Back Satisfaction Guarantee for Crest White Smile?
If you are unsatisfied with your results, Crest.com offers a 60-day Money Back Satisfaction Guarantee for Crest Whitening Products (3DWhitestrips, 3D Whitestrips with 3D Light, Whitening Pen, Whitening Pen with 3D Light, Emulsions/Serums) and will refund your purchase. Your refund will be in the form of a prepaid gift card. For more details on how to submit a request, please visit our Terms & Conditions.
Which products are covered under your Money Back Guarantee program?
Our Money Back Guarantee program is offered for Crest Whitening Products (3D Whitestrips, 3D Whitestrips with 3D Light, Whitening Pen, Whitening Pen with 3D Light, and Emulsions/Serums). Please note that the Crest toothpaste and mouthwash Money Back Guarantee programs will be sunsetted on June 30, 2025. We stand behind our products, so if you have any questions or concerns, please feel free to contact us at 1-800-566-7252. Our customer service team is available Monday through Friday from 9 AM to 6 PM EST to assist you.